Styx & Stones & Word-of-Mouth Marketing Under Fire in the UK
As of May 26, brands that spread their positive messages in the UK without clearly identifying the origin will be subject to criminal prosecution—yes, you heard correctly. The consumer protection legislation, which includes fines and prison sentences, makes it an offense to blog, use brand representatives or viral ads “falsely representing oneself as a consumer.” Bloggers who write about products and accept money without disclosing it are also subject to criminal prosecution.
Legislation in Europe may be a response to some well-publicized buzz that unfortunately did not publicize the source. The founder of Whole Foods, using an alias, began criticizing competitors through online forums. Guess who sponsored a road trip called “Wal-Marting Across America” without attribution. And Sony apologized when consumers discovered that an “All I Want for Christmas is a PSP” amateur video and blog appearing to be written by a friend of someone in the video, was a viral ad campaign engineered by Sony and its ad agency.
In the United States, the advertising industry has a successful model of self-regulation and industry leaders believe such a model can be extended to word-of-mouth marketing. Stay tuned.
